28/04/2010

Another great example of social media suicide

We all know Nestlé, the company responsible for Kit Kat, Nescafe, Nesquik, Nido and many many more products.


Recently Nestlé has been accused by Greenpeace of double-talk after it was revealed that the company uses non-renewable palm oil in its products. For your information Nestlé has always had all sort of critics and negative comments in the past because of its policies, so nothing really new about this.

What is surprising though is how Nestlé has been handling the problem and critics on Facebook; have a look at this:

This is the beauty, as well as the dark side of Facebook, where everyone can become a fan and comment, for better or for worse. What’s astonishing about Nestlé’s response is how they managed it; they actually made the problem much bigger and fuelled fire by insulting fans and threatening to delete comments.

So, who is right?

Nestlé, the “Page Dictator”, who is well within its legal rights to delete comments, to insult its customers and to continue to use non-renewable palm oil?

Or the “fans”, who altered Nestlé's logo and are very critical about Nestlé’s policies and products?

My conclusion is that some big corporations, Nestlé in this case, have absolutely no idea what to do when a crisis flares up on their Facebook page or any other social media platform. This isn't about legal rights. It's about strategy, which clearly Nestlé does not have.

Lastly, some important points to remember:

DO NOT EVER INSULT YOUR FANS

DO NOT DELETE POSTS

DO NOT RESPOND UNTIL YOU HAVE SOMETHING POSITIVE TO SAY AND THEN ENGAGE YOUR CUSTOMERS WITH DISCUSSIONS

DO DAMAGE CONTROL

26/04/2010

Even Google makes spelling mistakes!

21/04/2010

Save Energy Oman Campaign - Video

And here is a short animation of Noor. The Oryx was chosen as it is the perfect example for conservation, and its ease to reduce energy consumption depending on the environment. In this case however Noor talks about conserving electricity and how we can all make a change.

video

More details can also be found on another blog, in Arabic, from our good friend Bader al Hinai, that's where i've taken the video from. Even if you don't speak Arabic you'll be able to see a couple of photos of the event and the branding.

19/04/2010

Save Energy Oman Campaign Launch

A new nation-wide campaign was launched today in Muscat, Save Energy Oman.


The campaign is headed by the Electricity Holding Company and aims at saving electricity during the hot summer months. Everyone can make a difference...a big difference with very little efforts; for instance we could all turn off our PC screens, very easy to do but that not everyone does.

The campaign will be initially targeting high consumers such as Ministries and big corporations as they are the establishments which consumes the most. Also, they should be the ones giving the example to the rest of us.

There is an event planned for tomorrow night at the Shangri-La with various Ministers, Undersecretaries and business community where more details will be revealed.

The campaign will touch the major cities of Oman so that as many people as possible can properly informed on the advantages

The campaign identity and branding was created by a newly arrived agency in Muscat, navyblue.

Noor is the mascot of the campaign:
Here is the official release from the press conference today:

ENERGY SAVING CAMPAIGN TARGETS KEY BUSINESS LEADERS OF OMAN
Ministers, CEO’s and Department heads urged to make a difference to electricity conservation program

A conservation campaign to encourage consumers and commercial organisations to reduce their electricity usage during summer will launch in Oman today, at an event which will see key influencers from the business community come together and pledge their support for this worthwhile environmental cause.

Pioneered by the Electricity Holding Company, the campaign will be targeting high users such as businesses and the wider Omani population. It will primarily aim to considerably reduce electricity usage in this year’s peak summer months, with a particular focus on air conditioning.

Mr. Karl Matacz the CEO of the Electricity Holding Company said, "In very simple terms we are urging everyone to turn their air-conditioning to 23 degrees. By doing this across the country we will save huge amounts of energy and help to reduce demand during the peak hot weather periods."

Through its launch to Business Leaders and Heads of Organisations across the Sultanate, organisers are hoping to ‘recruit’ this influential, select group of individuals to take responsibility for the cause. By enforcing immediate changes and becoming campaign ambassadors, these leaders will help raise consciousness of air conditioning use in Oman.

"The idea is to start our initial communication with industry ‘influencers’, who will help us lead the campaign," said Mr. Salman Al Hattali, Customer Service Manager of the Muscat Electricity Distribution Company. "Influencers could be Ministers, Undersecretaries, Department Heads in Municipalities or CEOs of corporations, but all will be seen to encourage a positive change in the behaviour of our Omani citizens. Once we have these influencers on board we will see this as the key to our success, and we expect the message to filter through to smaller businesses and consumers very quickly after that."

To support their efforts, the ‘ambassadors’ will be provided with employee packs and will be mentioned in newspaper advertisements publically thanking them for their support. In addition, the organisations’ metres will be read one to two weeks and a roll of honour will be established and published.

The immediacy of this campaign will be followed up with a longer-term strategy for individual consumers. "We believe that if we make consumers conscious of conserving their electricity through education and money saving advice, it will create a ‘push and pull strategy’ at work and in the home," says Mr. Salman.

To add an element of fun to the campaign, the organisers have developed a friendly White Oryx character called Noor, who is ready to share her wisdom with the people of Oman. As the campaign hero, Noor will educate the householders, employees, school children and small business owners on the importance of saving electricity and energy for the good of the Sultanate.

Mr. Karl said, "As we all know, the White Oryx is native to Oman and was saved from extinction by His Majesty The Sultan. Noor the Oryx is the perfect character for this campaign as she actually lowers her own metabolic rate in the hot summer months to conserve her own energy! We expect she will win the hearts of the public and will hopefully make a difference to the success of this worthy project."

Organisers believe the campaign will build up momentum very quickly. So much so, that they have implemented a facility to measure its effects, by monitoring electricity usage through the summer months. Immediate results may be on the cards, but the organisers see more of a long-term strategy for the campaign.

"We want this campaign to encourage a long-term behavioural change with regard to electricity/energy usage in the peak summer months this year and for years to come," concludes Mr. Karl.


So what do you think? Will the campaign be successful or a failure like last year? (For the ones who never heard about the "Switch to Save" campaign check it out here)

Be part of it.

17/04/2010

Social Media....Did You Know?

Very busy these days, preparing a new campaign which i will tell you all about in a couple of days.

In the mean time have a look at this video, lots of good facts and stats about SM. Not up to date but pretty good!

video

Credits for this video go to fellow blogger Jacob Morgan

11/04/2010

Twitter, Re-Twit, Twitpic, Tweetdeck, Twitterholic, Twittbuzzer, Twitdom, Twittervision…WTF!? (part 1)

Has it gone too far? The number of applications created for Twitter, or in its support, is just amazing, and it keep rising every day, there is even Twitter Karma! Is there really a need for all this and do they really work?

Some of them are really good of course but i believe the majority are a lot of crap will die soon.

Here are some:

Twitpic: it is the most visited, with more than a million hits a month. It is a simple application that lets users share photos on Twitter.

Twitturly: it tracks and ranks what URLs people are talking about on Twitter.

Tweettronics: is a Twitter monitoring tool that will helps tracking brands presence on social media and gauge its mileage while giving the user the opportunity to engage with the audience and possibly finding potential clients/friends.

Twitter Karma: it is a simple application that lets you manage your follow list. It displays all the people you follow and lets you know if they are following you back.

Twitterholic: it scans the Twitter public timeline for new twits to tweet calculating individual statistics for each twittering twit in its database.

Tweetdeck: this application streamlines notifications and tweets.

Twitterstats: it helps to measure the twitter trends for particular keywords, that could be a brand or product. It shows how the buzz have been on twitter on a timeline.

Tweetvolume: is a Twitter analytics comparison tool that will let you compare the brand presence on Twitter.

Twitterrific: is an application that lets you both read and publish posts or "tweets" to the Twitter community website.

Grouptweet: it turns a standard Twitter account into a group communication hub where members can post updates to everyone in the group using direct messages.

There are about 100 more applications, like like twitter-blocks, tweeterboard, twerpscan, splitweet, twittergram, twittgroups, twitlinks, twitternotes, tweetwasters, twitterblacklist, twitku and many more. We will see them in the next few days.

If you know any please feel free to add them to the list.

06/04/2010

Some good tips to create your social media footprint


One of the objectives of this blog is to help other new business owners and fresh graduates out there who would like to use online tools to promote their brand, or service/product.

It can be very confusing at the beginning as there’s just so much social sites and new ones are created on the daily basis. Which one to use??



The following is how I did it:
1. Establish your social media goals.

2. Create a Flickr account and upload some photos.

3. Start a blog (use WordPress or Blogger they’re free!) and get it listed in Google, Yahoo, Technorati, etc. You will need to learn a few HTML codes but it is all quite easy.

4. Use/borrow a video camera to shoot some short clips and upload them to YouTube. Make sure you tag and describe them properly.

5. Visit and participate in forums that cover your niche.

6. Leverage the power of Facebook and develop create a LinkedIn Profile.

7. Research key words for your business.

8. Learn about Search Engine Optimization.

9. Read and comment on other blogs. Interaction is a must!

10. Email some people with similar interests to say ‘hi’ and to open the door for possible collaboration.

11. Depending on your goals you might want to create profiles on StumbleUpon, DIGG, Reddit, and other platforms.

12. Email ALL your friends and let them know your social media profiles.

13. Add your web URL to your email signature.

14. Use Google Alerts for your keywords and use Twitter search.

15. Draft a press release (check our previous posts here and here) about your small business and submit it to all free online services and potentially to the printed media too.

16. Work in advance and always have a couple of posts ready but at the same time do not spend too much time on your sites as they can be really time consuming.

17. Lastly, but very important, social networking sites can be a tremendous time suck. If you find yourself spending more time on these sites rather than at your job then that is not good. Check out this funny site which will help you limit the time you spend online.

These are some valuable points I learnt and I’m sure you can all contribute to this list and share your experiences, please do so and let me know.

04/04/2010

Happy Easter everyone!

03/04/2010

Burger King Campaign

Burger King is about to open soon in Oman (this is their Facebook Page), and that’s good news. The bad news is that you might find some “people” there who also enjoy having their favourite meal at BK after a happy night out.





More seriously, this wonderful campaign, by Tonic, Dubai, featuring Chucky, Freddy and Scream’s Mask was shot in South Africa and Dubai and these ads will run in press and outdoor. Great art direction!

Still hungry??